Anyone who has used ChatGPT in the last few weeks will be astounded by the current state of artificial intelligence (AI). Microsoft recently announced a $10 billion investment in OpenAI, the company that created ChatGPT. AI is undeniably the buzzword of the moment.

Many people believe that AI will eventually replace many of the mundane and repetitive tasks that humans perform. It may eventually reach the creative and innovative parts of the human mind. Actually, ChatGPT can already give us a hint. Some people have asked it to write an essay, a screenplay, or other tasks that would normally require human thought.

Some people are concerned that AI will easily replace customer service representatives in the near future. One possible indicator of this is the use of helpdesk chatbots on some websites, which make it difficult to reach an actual human for assistance with a question.

Because many customer service jobs involve answering frequently asked questions, the answers could help train AI algorithms to respond in a specific way.

If AI chatbots or metaverse humanoids can provide excellent customer service with only a few human inputs for some complicated questions, the massive global business process outsourcing (BPO) industry and the accompanying real estate infrastructure that supports it will have to take notice. However, it is far from a dormant industry. According to Statista, the global BPO market’s revenue could grow at a combined annual rate of 6.48% between 2023 and 2027.

This is a sensitive subject that has an impact on global employment during difficult times, as well as investors in global BPO industrial parks and buildings. If the business model involving human call center agents changes, the industry and its investors must adapt.

If something like this happens, I believe the potential impact on real estate that BPO drives and enables globally could be significant. What would happen to the real estate used by this industry if demand for even work-from-home human call center agents fell one day? I believe it all comes down to how effective these AI algorithms are at replacing human customer service representatives.

As an investor, keeping track of AI trends and developments through news reports or published executive studies can help you understand what jobs may be at risk in the future. Keep track of whether these technologies are already “fit for purpose.” Some people, for example, have asked AI models to write software code, articles, legal opinions, medical opinions, and even screenplays. Other types of AI are used by some people to create songs, music, and digital art. While not all of the results are spectacular, some are. Take note if your investments fall into any of these categories. If text chatbots begin to proliferate on many business websites, keep an eye on news reports that state whether or not human call center agents are involved.

source : forbes

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About Skyhigh.Vip

Skyhigh.Vip is a global institutional investor with a vast interest in Arts / Construction / Education / Business Services / E-Sports and various other growth industries.  

Several of its popular portfolios include GO Chambers which is the world’s largest business chamber listing provider with over 30,000 active chambers as its members.  

Outsource Guru is the global choice for Business Process Outsourcing that offers a full stack of services for all aspects of business process flow and together with Flexgigzz.com as a platform for freelancers aims to provide best services for many businesses.

For growth industries there is Point of Authority for a professional E-sport team and gaming hardware superstore, and there is AtelierAuction which is an investable art auctioneer and being in the art scene for decades.